Air Shipping allows customers to purchase eligible products through an e-commerce-style experience, with international transportation arranged by air. It may suit buyers who prioritize convenience and generally shorter transit times.

It may suit small retailers, resellers, e-commerce sellers testing products, sample buyers and customers needing eligible goods sooner than a typical sea shipment.

Any minimum order value or other eligibility requirement will be displayed in the applicable product, cart or checkout flow. Check the current platform requirements before placing an order.

Sign in, browse products, review specifications and options, add products to your cart, review the order summary, confirm delivery details and complete payment through an available method.

If the wishlist feature is available on your account, you can save products for future reference. A wishlist does not necessarily reserve stock or lock the price.

If an order-hold or saved-cart option is available, you may use it to postpone checkout. Stock, price and availability are not guaranteed unless expressly confirmed.

Eligible products may be consolidated, subject to availability, warehouse handling, dimensions, weight, product compatibility and the confirmed shipping arrangement.

Charges may depend on actual weight, volumetric weight, dimensions, destination, product type and carrier rules. Applicable handling, customs or delivery charges depend on the confirmed quotation.

Volumetric weight reflects the space a parcel occupies. Depending on carrier rules, the chargeable weight may be based on whichever is higher: actual weight or volumetric weight.

The timeline depends on product availability, supplier processing, consolidation, flight schedules, customs clearance and last-mile delivery. Treat any estimate as indicative unless the order terms state otherwise.

Where tracking is available, order or shipment updates will be provided through the platform or relevant logistics service. Update frequency may vary by shipping stage.

Cancellation depends on order status. Requests before procurement or dispatch may be treated differently from orders already purchased, packed or shipped. Contact support promptly; the published policy will apply.

Returns and exchanges are subject to the published policy, product eligibility and order status. Report damaged, defective, incorrect or materially different goods within the stated reporting period and provide supporting evidence.

Sea Shipping is designed for higher-value business purchases and cargo transported by sea. It may suit consolidated shipments and larger quantities where the total shipping economics are appropriate.

It may suit wholesalers, distributors, retailers purchasing stock in bulk, resellers planning larger inventory purchases and businesses able to accommodate longer shipping timelines.

The current Sea Shipping minimum order value is ₹1,00,000, subject to the platform's applicable terms.

Unless the checkout policy expressly states otherwise, the minimum should be treated as the eligible product-order value. Freight, customs duties, taxes and other applicable charges should be shown separately or clarified in the confirmed quotation.

Add eligible products until the cart reaches the minimum order value. The portal should display the remaining amount required and prevent final checkout until the minimum is met.

Yes, where the platform supports it and the products are eligible, available and suitable for consolidation. Operational restrictions may apply.

Where feasible, products may be consolidated at a designated warehouse or consolidation point. This depends on supplier readiness, packaging, documentation and the shipping arrangement.

Typically, browse and add products, meet the minimum, confirm the order and payment, coordinate procurement, receive and process goods at the designated warehouse, arrange packing and documentation, ship to India, complete applicable import clearance and arrange delivery under the confirmed service scope.

The timeline depends on supplier readiness, consolidation, vessel schedules, port congestion, customs clearance and domestic transportation. Use the estimate communicated for your specific order.

It can offer a lower transportation cost per unit for suitable bulk shipments. Total cost depends on cargo volume, weight, handling, customs, port charges and inland delivery.

Changes may be possible before procurement, consolidation or dispatch, subject to supplier approval and operational feasibility. Later changes may not be possible or may incur charges.

Cancellation depends on the procurement and shipment stage. Supplier payments, customization, handling and shipping commitments may affect eligibility and any refund due.

Status updates will be shared through available platform or support channels. Vessel or container tracking depends on the shipment arrangement and availability of logistics information.

Delivery follows the destination and service scope confirmed for the order. Confirm whether warehouse or door delivery is included and whether additional charges apply.

Many heavy or bulky products may be suitable, subject to eligibility, dimensions, packing, handling and transport restrictions. Share specifications for assessment.

Review product specifications, quantity, shipping method and checkout charges. Product prices may exclude international freight, customs duties, taxes or other costs unless expressly stated.

Prices may be displayed in INR where supported. The applicable currency and final payable amount will be shown during checkout or in the confirmed quotation.

Prices may change due to supplier revisions, exchange rates, stock availability, quantity, specifications, packaging, customization or logistics costs. The order-confirmation terms determine the applicable price.

Available payment methods will be displayed during checkout. Use only payment channels authorized by Importr.xyz and retain your order confirmation and payment receipt.

Payments are handled through the payment methods and providers made available on the platform. Never share passwords, OTPs or confidential banking credentials with anyone claiming to represent Importr.xyz.

Invoices and payment confirmations are provided as applicable to the transaction and platform invoicing process. Contact support if you need a copy or clarification.

Not necessarily. Inclusion depends on the confirmed shipping arrangement and quotation. Review the order breakdown before payment.

Depending on the order, charges may include freight adjustments, customs duties, taxes, handling, inspection, storage, clearance, last-mile delivery or other disclosed fees. Clarify applicable charges before confirming.

Refund eligibility, deductions and processing time depend on the cancellation reason, order status and applicable refund policy. Approved refunds follow the applicable refund mechanism.

Importr.xyz may coordinate import-related logistics and documentation support according to the confirmed service scope. Clearance remains subject to applicable law, customs authorities and required importer documentation.

An IEC is generally required for commercial imports into India unless a specific exemption applies. Additional documents, registrations or product approvals may be necessary. Confirm requirements before ordering.

No. Some products are prohibited, restricted or require licences, certifications, labelling or regulatory approvals. A listing does not by itself guarantee import eligibility.

Responsibility depends on the transaction terms, applicable law, importer-of-record arrangement and confirmed service scope. Customers must provide accurate information and documents required from them.

Authorities may request documents, inspections, clarification or additional payments. This may affect timing and cost. Support can assist within the agreed scope, but customs decisions cannot be guaranteed.

Delays may arise from supplier processing, warehouse operations, transport schedules, weather, congestion, customs checks or courier issues. Contact support with your order number for the latest available update.

Notify support within the reporting period in the published policy. Provide your order number, images or videos of the product and packaging, shipping label and a clear description. Retain the packaging until the claim is reviewed.

Contact support with your order number and tracking details. The logistics provider may need to verify delivery records, recipient details and proof of delivery.

Returns are governed by the published policy applicable to the order. Eligibility may depend on product type, condition, reason, order status and whether goods were customized or imported specifically for the customer.

Change-of-mind returns are subject to the applicable policy and may not be available for every product or international shipment. Review the terms before ordering.

After approval, timing depends on the payment method, provider and banking procedures. Support can provide an update based on your refund status.

Where exchanges or replacements are permitted, they are handled according to product eligibility, evidence submitted and the applicable policy. An exchange may not be possible for every imported product.

Use the customer-support or enquiry channels available on the platform. Include your order number, a clear explanation and relevant supporting documents.

Contact support with your complaint or ticket reference, if provided. Keep the reference until the matter is resolved.

Use the password-reset option and follow the verification instructions. If you cannot access your registered contact details, contact customer support.

You may update editable profile details in account settings. For an order already placed, contact support promptly; address changes may not be possible after dispatch.

Availability can change due to supplier inventory, discontinued listings, sourcing constraints or import restrictions. Contact support to check whether it can be sourced again.

Note the error message, device or app version and order number if relevant, then contact support through the available channels.

Refer to the current Terms of Use, Privacy Policy, Shipping Policy, Cancellation Policy and Return & Refund Policy published on the Importr.xyz platform. These policies and confirmed order terms govern the transaction.